FAQ

AGE
For tariff purposes, the term “infants” refers to newborns aged 0-23 months; the term “children” refers to guests who have not yet reached the age of 14; lastly, the term “adults” refers to people from 14 years old onwards.

ARRIVAL/DEPARTURE
Check-in time from 4.00 pm, except for guests using Valtur transports. Check-out time is by 10 am of the day of departure. “Day Use” extra can be requested at the reception desk and will be confirmed upon availability.
CANCELLATIONS
Guests that, after the reception of booking confirmation, terminates the contract in case other than those envisaged by Article 10 of the Terms and Conditions concerning cancellation without payment, or request any change, pursuant to the aforesaid Article 10, in addition to the dossier sums (corresponding to the individual procedure cost) and insurance costs, a cancellation amount commensurate with the number of days prior to the date of departure by which the cancellation is notified to the Organiser will be charged regarding reservations of “stay only”. As for stays including even one day between 15/07/2017 and 25/08/2017:
For cancellations up to 22 days before the arrival in Valtur facilities, no cancellation penalty will be applied.
For cancellations from 21 to 14 days before the arrival in Valtur facilities, penalty of 15% of the booked stay will be applied.
For cancellations from 14 to 8 days before the arrival in Valtur facilities, penalty of 50% of the booked stay will be applied.
For cancellations from 7 days before the arrival in Valtur facilities, penalty of 100% of the booked stay will be applied.
As for stays in all other periods of the season:
For cancellations up to 15 days before the arrival in Valtur facilities, no cancellation penalty will be applied.
For cancellations from 14 to 8 days before the arrival in Valtur facilities, penalty of 15% of the booked stay will be applied.
For cancellations from 7 days before the arrival in Valtur facilities, penalty of 100% of the booked stay will be applied. b) As for cancellation of packages hotel + flight/ferry: For cancellations up to 29 days before the arrival in Valtur facilities, penalty of 5% of the booked stay will be applied. For cancellations from 28 to 15 days before the arrival, penalty of 30% of the booked stay will be applied. For cancellations from 14 to 6 days before the arrival, penalty of 70% of the booked stay will be applied. For cancellations from 5 days before the arrival, penalty of 100% of the booked stay will be applied. Transport tickets that have been already issued will be fully charged. No reimbursement is due to anyone who does not show up at the start of the trip, at the beginning of the hotel stay and anyone who abandons the started trip or hotel stay, or uses only part of the booked package / single service. Any reimbursement due will be made as soon as possible. In case of group reservations, the cancellation amounts will be agreed upon signature of the contract.

CHANGES
For confirmed reservations. Change of the date or airport/port or facility: – 100% per procedure up to 30 days before departure. – 10% of the amount from 29 to 18 days before departure. – 30% of the amount from 17 to 10 days before departure. – 50% of the amount from 9 to 3 days before departure. – 75% of the amount from 1 to 2 days before departure. Change of the name on scheduled and charter flights: – unissued flight ticket: no additional cost.

COMFORT
All rooms are equipped with bathrooms (shower or bath tub). The cleaning is made every day; linen change is made on the day of arrival and in the middle of the week of stay. Towels are changed every day.

CONTACT US
CONTACT US

DESTINATIONS
Valtur is present in Novi, in Croatia and in Sardinia, Tuscany, Sicily, Calabria, Apulia, and Trentino in Italy.

DOGS
Small dogs are allowed in some resorts in accordance with what envisaged by the “Special Dog Village” described on page 123 of catalogue Summer 2017.
E-MONEY
It can be used in every bar and is issued on the day of arrival by the reception desk, by providing the credit card or against the issuing of a cash deposit. For each purchase, a reminder of the expense is issued; customers can check the status of their account at the reception desk. In case of loss, immediately contact the reception to block the card, which will be invalidated at the time of the notification. On the date of departure, customers must redeliver the E-money and close the account at the reception desk. If there is still a deposit on the E-money which was not entirely spent at the time of redelivery, the remaining amount will be returned when closing the account.

EXCURSIONS
Excursions are managed by external collaborators selected by Valtur. For this reason, the excursions of individual destinations may be modified or cancelled, but Valtur will not be held in any way responsible for that. The planned excursions will be confirmed only when the minimum number of participants has been reached and after receiving communication by the local excursions office.

EXTRAS
There are free safety deposits in some rooms; alternatively, there are safe and safekeeping for your valuables. Customers can purchase the supply of the minibar and use the Room Service: both services are available upon request and chargeable. The medical assistance is an external chargeable service. There is an unattended parking available. The company declines any responsibility in case of thefts or damage to cars or boats. For information on the available services, see the websites of the individual facilities.

FINAL PAYMENT
The final payment must be received at least 15 days before the beginning of the stay. If the payment of the sum is not performed within the aforesaid terms, the requested accommodation will not be guaranteed. For reservations beyond the deadline of 15 days, the final payment must be performed at the time of the reservation. Failure to pay the amounts above mentioned by the established dates, is considered a termination clause that can determine, by the intermediary agency and/or the organiser, the legal termination of the contract.
PAYMENTS
Checks are not accepted. All expenses concerning hotel services shall be paid by credit card or cash.
RESERVATIONS
You can book on the website of Valtur valtur.it or by phone to +39 02 30 200 400, or through your own trusted travel agency. At the time of the reservation, you will receive a case number. From that moment on, for any operation concerning the reservation, or for any information and clarification, you can contact the operator that made the initial reservation by using your case number as reference. In order to finalise your reservation, you must pay 25% of the total amount per person plus the individual amount for the procedure cost and the compulsory insurance. The individual amount, inclusive of procedure cost and compulsory insurance, must be paid for each reservation, as follows: free for children aged 0-1 years old, Euros 10 from 2 years old onwards. If you book at our offices, you can pay by credit card American Express, Visa and Mastercard (also by telephone). In order to benefit from tariff reductions for children and infants, at the time of reservation, it is mandatory to show a personal identification document attesting their age.
RESTAURANTS
Central Restaurants generally offer buffet service and the opening of alternative restaurants is not guaranteed for the entire season. Taverns, pizzerias and some alternative restaurants, where present, are all chargeable services. In case of food intolerances, upon specific request by customers and after the notification at the time of reservation, restaurants may purchase (depending on local availability) specific products, including gluten-free products for celiac. Our chefs are always available to meet other food needs.

SHORT STAYS
From this year onwards, guests can choose when to arrive and how many days they want to stay in Valtur facilities. They can freely choose the period of stay and between full and half board.
SPORTS
With Valtur you can practice your favourite sport. Sport activities shall be considered as recreational activities. Children must be accompanied by their parents and meet the following requirements: Sailing: minimum age 10 years old; compulsory swimming test; they must provide medical certificate stating he/she is in good health and he/she is of sound constitution for membership F.I.V. Diving (chargeable service): minimum age 10 years old; compulsory swimming test; they must provide medical certificate stating he/she is in good health and he/she is of sound constitution for participating to the courses (i.e. Self-certification, if requested by local regulations), equipment rental. Canoe: minimum age 11 years old, compulsory swimming test. Swimming: minimum age 6 years old. Tennis: minimum age 8 years old, equipment rental. Private lessons (where required). Archery: minimum age 10 years old. Horse riding (chargeable service): minimum age 14 years old. Snorkelling: equipment rental, where required.

TRIBE
Entertainment service for teenagers aged 14-17, depending on different Valturs.

VALTUR SPECIALS
‘Speciale Gold Class’ and ‘Speciale Honey Privilege’ are options with extra charge, designed for those who stay at least one week, which can be activated upon request. They are non-refundable services, subject to availability. More information is available on page 122 of the catalogue Summer 2017.

VALTUR OPTION
This option means “Holiday”. In addition to meals and the wide offer of sports and entertainment shows, according to the Valtur selected, the option includes: house wine, soft drinks, mineral/micro-filtered mineralised water included with meals; reservations to alternative restaurants on prior reservation, where present; Valturland, Young Club and Tribe services; entry to the club, where present (drinks at the bar are not included).
VALTURLAND
Children are a true resource for Valtur, which has been taking care of them and their families for over fifty years, in order to offer an unforgettable holiday experience through games, entertainment and moments of sharing. Valturland is the option the includes services and entertainment for children: milk bottle heating facility, Babysitting, Infant Club, Chicco and Baby Club, Kids and Mini Club, Young Club and Tribe. Babysitting is a chargeable service, upon availability. Children needing special care are welcome to Valturland, but they must be constantly accompanied by their parents and can in no way be left under the supervision of the team of Valturland. Children with ascertained contagious viral diseases: if the disease is ascertained, we reserve the right to prevent the child from staying in the facility. During the season, according to the number of children/teenagers in the facilities, the age distribution may be subject to variations for the purpose of ensuring the best possible service.
WIRE TRANSFER
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